UG Solutions, LLC respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines the types of information we may collect from you, or that you may provide, when you visit this website (the “Website”), and how we collect, use, maintain, and disclose that information.

We use cookies and similar tracking technologies to enhance your experience. Cookie consent is managed through CookieYes, a consent management tool integrated into our Website. Where required by applicable law, we will obtain your consent before placing non-essential cookies.

This Policy applies to information we collect:

• On the Website
• On any of our social media platforms
• In electronic communications, such as email and other messages, between you and UG Solutions, LLC
• Through any third-party application by which you access data on this Website
• Through any third-party application by which you submit content or other data on the Website or any of our social media platforms

It does not apply to information collected by any third party, including through any application or
content that may link to or be accessible from the Website or a social media platform.

Please read this Policy carefully to understand our policies and practices regarding your information and how we treat it. If you do not agree with our policies and practices, your choice is not to interact with us or use the Website. By accessing or using the Website, or interacting with us in any way, you agree to this Policy.

This Policy may change from time to time. Your continued use of the Website and/or interactionwith us after we make changes is deemed to be acceptance of those changes, so please checkthe Policy periodically for updates.

Information We Collect

We collect several types of information from and about users of our Website, including:

• Information by which you may be personally identified, such as name, postal address, email address, social media usernames and/or accounts, and/or telephone number (“Personal Information”)
• Information that is about you but does not individually identify you
• Information about your device, internet connection, IP address, operating system, browser, and usage details (“Device Information”)

We collect this information:

• Directly from you when you provide it to us, interact with us, or engage with us on social media
• Indirectly when you make it publicly available, such as via social media
• Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies and other tracking technologies, including Google Analytics
• From third parties, including our service providers, contractors, and affiliates

 

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to improve functionality and understand how visitors interact with our content. Cookie consent is managed through CookieYes.
When you first visit our Website, CookieYes will present you with a consent banner allowing you to accept or decline non-essential cookies. You may update your preferences at any time by visiting:
https://www.cookieyes.com/documentation/change-cookie-consent-using-cookieyes/.

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics collects data such as your IP address, browser type, pages visited, time spent on pages, and referring URLs. This information is transmitted to and stored by Google on servers in the United States. You may opt out of Google Analytics tracking at any time by installing the Google Analytics
Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout.

Embedded Video Content (YouTube)

Our Website may include embedded video content provided by YouTube, a service operated by Google LLC. When you interact with embedded YouTube videos, YouTube may collect certain information about you, including your IP address and browser information, and may place cookies on your device. This data collection is governed by Google’s Privacy Policy, available at
https://policies.google.com/privacy.

We implement YouTube’s Privacy-Enhanced Mode where possible, which limits data collection by YouTube until you actively play a video. However, please be aware that interacting with embedded videos may still result in data being collected by YouTube/Google, regardless of whether you have a Google account.

By default, our CookieYes consent banner categorizes YouTube embeds as “marketing” or “functionality” cookies. You may control your cookie preferences, including for embedded video content, through our cookie consent banner or the CookieYes preference center at: https://www.cookieyes.com/documentation/change-cookie-consent-using-cookieyes/. You may
also manage your Google cookie preferences at https://adssettings.google.com.

Use of Your Information

The information we collect helps us to:

• Develop and improve our services and Website
• Respond to your inquiries and facilitate communications
• Comply with local, state, and federal laws, rules, and regulations
• Recognize you when you return to the Website
• Carry out obligations and enforce rights arising from any agreements to which we are a party
• Notify you about changes to how we interact with you
• For any other purpose permitted by law or, where required, with your consent

Any text messaging originator opt-in data and consent will not be shared with any third parties.

Policy Towards Minors

Our Website is not intended for children under the age of 13. No one under the age of 13 may provide any information to or on the Website. We do not knowingly collect Personal Information from children under the age of 13. If you are under the age of 13, do not use or provide any information on this Website or register on the Website. If we learn we have collected or received Personal Information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your Personal
Information:

• Right to Know — You may request information about the categories and specific pieces of Personal Information we have collected about you, the purposes for which we use it, and whether we share it with third parties.
• Right to Access — You may request a copy of the Personal Information we hold about you.
• Right to Correction — You may request that we correct inaccurate or incomplete Personal Information we hold about you.
• Right to Deletion — You may request that we delete your Personal Information, subject to certain exceptions permitted by law.
• Right to Data Portability — You may request that we provide your Personal Information in a portable and commonly used format.
• Right to Opt-Out of Sale or Sharing — You may direct us not to sell or share your Personal Information with third parties.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your privacy rights.

These rights apply to residents of California (CCPA/CPRA), Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with applicable privacy laws. To exercise any of these rights, please contact us at [email protected]. We will respond to verified requests within 45 days as required by applicable law.

Do Not Sell or Share My Personal Information

UG Solutions, LLC does not sell your Personal Information to third parties for monetary compensation. We do not share your Personal Information with third parties for cross-context behavioral advertising purposes. If this practice changes in the future, we will update this Policy and provide you with the ability to opt out prior to any such sale or sharing.

Data Retention

We retain your Personal Information only for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When Personal Information is no longer needed, we will securely delete or anonymize it. Google Analytics data is retained in accordance with Google’s data
retention settings, which you can review at https://support.google.com/analytics/answer/7667196.

Governing Law

This Privacy Policy and any disputes arising out of or related to it shall be governed by and construed in accordance with the laws of the United States and the state in which UG Solutions, LLC operates, without regard to its conflict of law provisions. By using the Website, you consent to the jurisdiction of the applicable federal and state courts.

Entire Agreement

This Privacy Policy, together with any applicable Terms of Use, constitutes the entire and exclusive agreement between us and you regarding the Website, and supersedes and replaces any prior agreements between us and you regarding the Website and its services.